Privacy Policy

1. Introduction

Welcome to NaiMeter ("we," "our," or "us"). We are committed to protecting your privacy and ensuring transparency about our data practices. This Privacy Policy explains how we collect, use, and safeguard your information when you use our NaiMeter Water & Electricity Token System mobile application and web services.

Our mobile app is designed to help you manage your water and electricity token purchases conveniently. We respect your privacy and are committed to protecting your personal information.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information when you use our services:

• Phone number (for M-Pesa transactions and SMS notifications)
• Name (as provided during registration or transactions)
• Transaction history and token purchase records
• Meter numbers and associated account information

2.2 Usage Information

We automatically collect certain information about your use of our app:

• App usage statistics
• Device information (operating system, app version)
• Error reports and crash logs
• Performance metrics

2.3 Payment Information

For token purchases, we process payments through M-Pesa. We do not store your payment details directly - all payment processing is handled securely by M-Pesa's systems.

3. How We Use Your Information

We use the collected information to:

• Process token purchases and manage your account
• Send transaction confirmations and receipts via SMS
• Provide customer support and respond to your inquiries
• Improve our app's functionality and user experience
• Ensure security and prevent fraud
• Comply with legal and regulatory requirements

4. Information Sharing and Disclosure

We may share your information only in the following limited circumstances:

• With your explicit consent
• To comply with legal obligations or court orders
• To prevent fraud or security issues
• With service providers who help us operate our services (under strict confidentiality agreements)
• In connection with a business transfer or acquisition

5. Mobile App Permissions

Our app requests the following permissions:

• Internet Access: Required to communicate with our servers and process token purchases
• Phone State: Used only to identify your device for transaction security (we do not access your phone number or call logs)
• Storage: To cache app data and improve performance
• SMS: Only to send and receive transaction confirmations (no other SMS access)

We do not request access to your contacts, location, camera, microphone, or any other sensitive permissions that are not essential for the core functionality of our water and electricity token service.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure server infrastructure
• Regular security audits and updates
• Limited access to personal data on a need-to-know basis
• Employee training on data protection practices

7. Data Retention

We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy. Typically, we retain:

• Transaction records: 7 years (as required by financial regulations)
• Account information: For the duration of your account plus 2 years
• Usage logs: 2 years for security and troubleshooting purposes

You can request deletion of your account and associated data at any time by contacting us.

8. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data to another service provider
• Restriction: Request limitation of processing in certain circumstances
• Objection: Object to processing based on legitimate interests

9. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

13. Compliance with Google Play Policies

This Privacy Policy complies with Google Play Developer Program Policies, including but not limited to:

• Clear disclosure of data collection and usage practices
• Transparent explanation of permissions requested
• Commitment to minimal data collection and responsible data handling
• Adherence to applicable privacy laws and regulations